European Customer Satisfaction Survey results

As first reported at connectorsupplier.com, the Bishop & Associates European Customer Satisfaction Survey Results are in and it makes for interesting reading!

As you would expect the survey is both thorough and detailed. You can be sure the results are a true refection of the industry with the questions, in my view, being unbiased.

I don’t want to spoil the results for you but the most surprising this is the position of the big guns Molex and TE Connectivity.

The use of surveys like these show that just because you are a big company, with more products than anyone else, customer service will affect your customers’ buying choices.

Working for a small company we know that we have to wok harder to provide outstanding service and turn our customers into raving fans of our company.

You can read the report overview here »

If you are feeling flush you can purchases the full report form Bishop & Associates here: http://www.bishopinc.com/

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